Privacy Policy

Cartopia Pty Ltd, ABN 306 28 202 264 also trading as Cartopia ('we', 'us', 'our') is committed to protecting your privacy and the confidentiality of your personal information. This privacy policy sets out how we collect and manage your information, how you can access that information if you wish and how you can complain if you are not satisfied with our policies and processes.

1. Collection and storage of personal information

We collect information from, and about, you to, as appropriate:

  • respond to your enquiries about vehicles
  • provide customer support
  • promote our products and services
  • manage any complaints

We also use the information we collect to:

  • develop new products, policies and procedures
  • undertake market research
  • obtain legal and compliance advice about our obligations
  • meet our regulatory and legal obligations

The information we collect may include personal identification, contact details, financial information, lending and default history, banking details, personal and trade references and employment or business history, depending on the relationship you wish to have with us. If you choose not to provide this information, our ability to assist you may be restricted.

Wherever possible, we will collect your information directly from you should you wish us to source finance and insurances for you. We may obtain personal information about you from a third party, such as your accountant or a credit reporting body, where authorised. Wherever possible we will tell you who we need to contact and why.

We may also collect information from you if you choose to use our website to communicate with us. We will collect the information you provide through our interactive facilities, such as customer enquiry or comment forms.

We take steps to protect any information we collect so it will be safeguarded from misuse, loss, unauthorised access, use, disclosure or modification.

The law may require us to retain your personal information for a period of time after our business dealings have finished. It is securely stored and disposed of, or de-identified, when no longer required.

2. Website information collection

When you visit our website, our ISP host records a range of information, including your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies which is data sent to your web browser. This allows our site to interact more efficiently with your computer.

If you disable the use of cookies, your use of our site may be affected. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you.

When visiting our site, you will not be required to provide us with any personal information unless you request information about our services or respond to a promotion. If you do, we will ask you to provide contact details along with other information required to respond to your contact with us.

We may also retain that information provided for planning purposes. It may also be used for direct marketing purposes unless you tell us you do not wish to receive marketing material.

3. Use and disclosure

The information that you provide to us will be given to Credit One Pty Ltd if you wish to obtain finance or to the relevant dealership if you have further enquiries about this specific dealer and/or their vehicle(s).

4. Complaints and Concerns

Please contact us if you have any complaints or queries about how we manage your information or you no longer wish to receive marketing materials. You can contact us by mail, phone or email, as listed in (6) below.

If you lodge a complaint, our Internal Dispute Resolution officer will investigate your complaint. We will commence the investigation within 2 days and provide you with a response within 14 days. We will seek your agreement to a longer time if it is needed. We will keep you informed of the investigation process by phone or email at least once a week and provide you with a written response to your complaint within 30 days.

5. Obtaining our privacy policy

This privacy policy may change over time. You can obtain the current version from our website or by contacting us by any of the contact methods below.

  • Email: info@cartopia.com.au
  • Address: PO Box 4836 Eight Mile Plains Q 4113
  • Phone: 1300 273 348
  • Website: www.cartopia.com.au